Privacy Policy
Effective date: September 10, 2026
Last updated: September 10, 2026
Roof Pros LLC ("Roof Pros," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use and disclose it, and the choices available to you when you visit this website, request an estimate, communicate with us, or use our services.
1. Information We Collect
We may collect the following categories of information:
- Contact information: name, email address, telephone number, mailing address, service address, and communication preferences.
- Project information: roofing needs, property details, appointment preferences, photographs, documents, messages, and other information you submit.
- Communications: emails, text messages, call details, chat messages, form submissions, survey responses, and customer-service records.
- Device and usage information: IP address, browser and device type, operating system, referring pages, pages viewed, links clicked, approximate location derived from IP address, and timestamps.
- Advertising and analytics information: identifiers and activity collected through cookies, pixels, tags, and similar technology, including information used to measure advertising and website performance.
- Transaction and service information: estimates, contracts, invoices, payment status, warranty information, and service history. Payment-card information may be collected directly by our payment processor rather than stored by us.
We collect information directly from you, automatically through the website, from service providers that act on our behalf, and from advertising or referral sources where permitted by law.
2. How We Use Information
We may use personal information to:
- Respond to inquiries and provide estimates, inspections, scheduling, roofing services, and customer support.
- Send appointment confirmations, project updates, reminders, surveys, and other service-related communications.
- Send marketing communications where permitted by law and consistent with your choices.
- Operate, secure, troubleshoot, analyze, and improve our website, services, and advertising.
- Attribute leads and measure campaign performance.
- Maintain business, consent, suppression, and compliance records.
- Detect fraud, protect our rights and property, resolve disputes, and enforce agreements.
- Comply with legal obligations and lawful government requests.
3. Calls, Text Messages, and Email
If you separately opt in, Roof Pros may send recurring informational or marketing calls and text messages to the number you provide, including messages sent using automated technology and calls using an artificial or prerecorded voice. Consent is not a condition of purchase. Message frequency varies, and message and data rates may apply.
You may revoke text-message consent at any time by replying STOP. For help, reply HELP or contact us using the information below. You may also revoke consent through any other reasonable method that clearly communicates your request. We may send one non-promotional message confirming an opt-out request.
You may unsubscribe from promotional email using the unsubscribe link in the message. Service or transactional communications may continue when needed to fulfill a request or provide contracted services.
4. Cookies, Analytics, and Advertising
We and our service providers may use cookies, pixels, tags, local storage, and similar technology to operate the website, remember preferences, understand website activity, prevent fraud, measure campaigns, and support advertising.
Depending on our active configuration, these providers may include HighLevel/LeadConnector, Google Analytics, Google Ads, Meta, call-tracking providers, website hosts, and similar vendors. These companies may collect or receive identifiers, device information, and internet activity under their own privacy policies.
You can manage cookies using any preference control offered on the website and through your browser settings. Blocking some cookies may affect website functionality. Where applicable law requires it, we will process recognized universal opt-out signals, such as Global Privacy Control, as an opt-out request for covered browser-based processing.
5. How We Disclose Information
We may disclose personal information to:
- Vendors that provide hosting, customer relationship management, communications, analytics, advertising measurement, scheduling, payment processing, document storage, and security services.
- Roofing crews, subcontractors, suppliers, inspectors, insurers, or other parties involved in evaluating or completing a requested project, when appropriate.
- Professional advisers, including lawyers, accountants, insurers, and auditors.
- Government agencies, courts, law enforcement, or other parties when required by law or reasonably necessary to protect rights, safety, and security.
- A buyer, successor, or other party involved in a merger, financing, reorganization, or transfer of all or part of our business.
We do not sell personal information for money. Some disclosures involving advertising cookies or pixels may be considered a "sale," "sharing," or targeted advertising under certain state privacy laws even when no money changes hands. Where applicable, you may opt out through our cookie controls, a recognized universal opt-out signal, or by contacting us.
Mobile information and text-message opt-in data will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. We may disclose that information to service providers solely to deliver and support our messaging program, or when required by law. Text-message originator opt-in data and consent will not be shared with third parties for their own marketing.
6. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining warranty and business records, documenting consent and opt-out requests, resolving disputes, and meeting legal obligations. Retention periods vary by the type of information and applicable requirements. We delete, deidentify, or securely dispose of information when it is no longer reasonably needed.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security. Do not send Social Security numbers, financial account credentials, or other highly sensitive information through an ordinary website form, email, or text message.
8. Your Privacy Choices and Rights
Depending on where you live and whether the applicable law covers Roof Pros, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information; obtain information about third parties that received it; or opt out of certain targeted advertising, sales, sharing, or profiling.
To make a privacy request or appeal a decision, contact us using the information below. State "Privacy Request" in the subject line and describe your request. We may take reasonable steps to verify your identity and authority. Authorized agents may submit requests where permitted by law.
You may also:
- Opt out of texts by replying STOP.
- Opt out of promotional emails through the unsubscribe link.
- Adjust cookie choices using our website controls or your browser.
- Use a recognized universal opt-out signal where applicable.
We will not unlawfully discriminate against you for exercising a privacy right.
9. Children's Privacy
Our website and services are intended for adults seeking roofing services and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information, contact us so we can review and, where appropriate, delete it.
10. Third-Party Links
Our website may link to websites or services we do not control. Their privacy practices are governed by their own policies, and we are not responsible for them.
11. Changes to This Policy
We may update this policy to reflect changes in our practices, technology, or legal obligations. We will post the revised policy and update the date above. Material changes will be communicated as required by law.
12. Contact Us
Roof Pros LLC
Email: [email protected]
Phone: (541) 208-4988